Delivery & Returns

We ship internationally. If you would like to place an order but can’t select your shipping country, please contact us through the contact form here or email at [email protected]

Please note that we are a small business and the shipping prices reflect accurate shipping costs.

UK delivery

All our UK orders are shipped with Royal Mail with the following services:

  • Untracked 2nd class* (3 days delivery aim)
  • Untracked 1st class* (1 day delivery aim)
  • Tracked 48 (2 – 3 days delivery)
  • Tracked 24 (1 day delivery)

*When choosing an untracked service, the responsibility is with the buyer if orders get damaged or go missing during transit.

Jesmonite home accessories

  • Royal Mail, untracked 2nd class: £2.90
  • Royal Mail, untracked 1st class: £3.35
  • Royal Mail, tracked 48: £4.74
  • Royal Mail, tracked 24: £5.46

Tea towels – Beeswax tealight refills – Gift wrap

  • Royal Mail, untracked 2nd class: £1.53
  • Royal Mail, untracked 1st class: £1.83
  • Royal Mail, tracked 48: £3.60
  • Royal Mail, tracked 24: £4.02

Gift tags – Raffia ribbon

  • Royal Mail, untracked 2nd class: £0.96
  • Royal Mail, untracked 1st class: £1.29
  • Royal Mail, tracked 48: £3.60
  • Royal Mail, tracked 24: £4.02

UK shipping rates apply to:

England, Scotland, Wales, Northern Ireland, Isle of Man, Jersey, Guernsey

International delivery

All our international orders are shipped with Royal Mail using a tracked service with a delivery aim between 3 – 5 working days for Europe and 5 – 7 working days for the rest of the world. Your shipping cost will be calculated at checkout and the price will depend on the country of destination.

Please note that we are not responsible for any customs duty & taxes or other additional import charges.

Shipping prices range from:

Jesmonite home accessories

  • Royal Mail, tracked: £11.40 – £24.20

Tea towels – Beeswax tealight refills – Gift wrap

  • Royal Mail, tracked: £11.40 – £18.25

Gift tags – Raffia ribbon

  • Royal Mail, tracked: £8.45 – £9.45

Processing time

Jesmonite home accessories

Our Jesmonite home accessories are made to order with an average processing time of 10 days (although we do aim to get these out to you sooner). Once your order is ready to ship we’ll let you know.

Tea towels – Beeswax tealight refills – Gift wrap – Gift tags – Raffia ribbon

We keep a very small stock of these items available to ship within 1 – 2 days of receiving your order.

Stock of these is kept low to not overstock and are replenished & updated as needed. If any of the items you like is out of stock please get in touch and we’ll let you know when they’ll be available again.

Returns

All our items are made and packaged with great care and we hope you are delighted with your purchase. However, If you are not satisfied with your purchase, please email [email protected] within 7 days of receiving your order with the reason for the return and we will advise on how to proceed. Items should be returned within 14 days of receiving the order.

Items will be refunded providing that you have not used the item; it is in the same condition as when you first bought it, and you have taken reasonable care to ensure that any item is returned safely and not damaged in transit. Please include original packaging where possible. Return postage is the customers’ responsibility.

Unfortunately, shipping costs and/or import duties are non-refundable and we are not held responsible for returns that do not reach us. Once we have received and checked your return, your refund will be processed.

Please send the parcel via a tracked service and keep the receipt for proof of postage.

Cancellations

If you change your mind regarding your order the following applies

  • Jesmonite home accessories: our Jesmonite accessories are made to order, therefore we can only accept cancellations before the making process has started, usually within 1 day of receiving your order.
  • All other items: we can only accept cancellations before your order has been dispatched, usually within 1 day of receiving your order.

In the event of cancellations, please email [email protected] as soon as possible keeping in mind the shipping and processing times described above in this section.

We may cancel an order at any time before delivery.