FAQ

When will I receive my order?

I keep a very small stock of my items available to ship within 1 – 2 days of receiving your order.

For more information regarding delivery please see the Delivery & Returns page here

Which payment methods do you accept?

I accept the following methods:

• Paypal
• Debit and credit cards
• Apple Pay

What is Jesmonite?

Jesmonite was invented in the UK in 1984 as a lightweight alternative to cast concrete and a safe alternative to fibreglass. It is a type of eco-resin that can be used as a substitute for polyester GP resin because of its water-based and non-toxic properties. Jesmonite was originally adopted by architects and builders but has now also become a popular choice amongst designers and artists. There are various types of jesmonite, each giving a different type of finish. The Jesmonite I use is AC730.

Benefits of Jesmonite AC730 are:

• Excellent strength and durability, with high impact resistance
• Lighter than stone, glass-reinforced concrete and traditional sand and cement products.
• Little waste material: it is very easy to rework ‘waste’ from the making or to turn experiments gone wrong into new items
• Heat/fire resistant
• Non-toxic
• Solvent & VOC free
• Water-based
• Jesmonite pigments are equally non-toxic, solvent & VOC free

Is my Jesmonite piece waterproof?

All my Jesmonite pieces are sealed using a water-based sealer that protects against water, grease and staining. The sealer is also UV resistant so your pieces will not discolour over time. Please note that when watering your plants in my planters, a watermark might be visible on the interior. This does not affect the exterior look.

How do I care for my Jesmonite pieces?

You can dab your Jesmonite pieces with a soft damp cloth. In case of spillage, I recommend cleaning immediately by dabbing with a soft sponge, warm soapy water and wiping dry afterwards. I do not advise submerging or leaving your Jesmonite pieces sitting in water. Please note that for highly pigmented pieces, you might be left with stains on your cloth when wiping dry.

Jesmonite is not dishwasher safe and please do not use metal scourers, abrasive cleaners, detergents or acidic products.

Can I serve food on Jesmonite?

Although Jesmonite is non-toxic, it has not been tested for food safety. For this reason, I do not recommend eating/drinking directly out of your Jesmonite pieces.

Where are your Jesmonite pieces made?

They are made in my home studio based in Kent.

Jesmonite home accessories in general

• You can dab (do not rub) your Jesmonite pieces with a soft damp cloth. In case of spillage, I recommend cleaning immediately using warm soapy water if needed and wiping dry afterwards. Please do not use a metal scourer or rough cloth as this will cause scratches on the surface.
• Each piece is sealed for waterproofing, however, I do not advise submerging or leaving your Jesmonite pieces sitting in water.

Jesmonite candle holders

• Carefully remove spilled wax from your candle holder as soon as the wax has hardened.
• To remove dried spilled wax from your candle holder, put the holder in the freezer until the wax is frozen. This causes the wax to harden and shrink and come off easier.
• Use with a candle that is too narrow: something you can do if your candle is a little too narrow for the holder is to add some width to the bottom of the candle by wrapping a strip of aluminium foil around the candle until the candle fits in the holder perfectly.
• Use with a candle that is too wide: if your candle is slightly too wide for the holder, you can carefully scrape some wax off your candle at the bottom with a knife. Scrape off only thin layers at a time to make sure your candle will not become too narrow for the holder.

Jesmonite planters

• Planters are suitable for indoor & outdoor use.
• You can water your plants straight in the pot, although I do not recommend this for the health of your plants and to prevent root rot due to your plant sitting in water for a long time.

Jesmonite smudge accessories & incense holders

• To remove any burnt pieces or ashes, carefully empty the bowl/holder over a bin and, if needed, blow gently to help. Make sure not to rub to avoid marks setting in. After most or all of the ashes are removed, dab with a soft damp cloth to pick up any leftover particles.

Eye pillows

• The cushion cover can be washed at 30°C with similar colours
• Do not wash the inner cushion
• Store your eye pillow in a cool dry place
• You can gently squeeze the pillow to activate/enhance the natural fragrance of the lavender if you wish.

Beeswax candles

• Trim the wick to 5 mm before first lighting and make sure it is straight to prevent the wick from leaning and only burning on one side of the candle.
• Make sure your candle is secure and sits straight in its holder on a level surface to prevent hot melted wax from spilling or the candle from falling.
• When first lighting your candle, allow the candle to burn long enough to melt all the way to the edge to prevent tunnelling.
• Always re-trim the wick to 5 mm before re-lighting and remove any foreign materials or trimmings.
• To remove spilled wax from your candle holder or tealight cup, put these in the freezer until the wax is frozen. This causes the wax to harden and shrink and come off easier. The longer you leave it in the freezer, the easier the wax will come off.
• Use with a candle holder that is too wide: something you can do if your candle is a little too narrow for the holder is to add some width to the bottom of the candle by wrapping a strip of aluminium foil around the candle until the candle fits in the holder perfectly.
• Use with a candle holder that is too narrow: if your candle is slightly too wide for the holder, you can carefully scrape some wax off your candle at the bottom with a knife. Scrape off only thin layers at a time to make sure your candle will not become too narrow for the holder.
• Candle Safety: never leave a burning candle unattended. Burn candles out of reach of children and pets. Always leave at least 10cm between burning candles. Do not burn candles on or near anything that can catch fire. Only burn this candle on a level heat resistant surface, do not place directly on glass or marble surfaces.

Rope incense

• Store your rope incense in an airtight container, away from heat & sunlight as this can cause it to deteriorate quickly. If not used for a longer period of time, you can store the container in the fridge or freezer.

Is all your packaging eco-friendly?

Yes, all packaging is either re-used, recycled, recyclable or biodegradable/compostable.

I absolutely use no plastic in my packaging and use recycled kraft paper where possible or other non-harmful materials.

My packaging consists of the following:

• Mailing bags made from sugar cane, these are the perfect sustainable alternative to standard polythene mailing bags. As it grows, sugar cane absorbs carbon gas from the air, therefore, taking it out of the atmosphere rather than emitting it, this offsets the carbon dioxide emitted through production and transport and makes these bags carbon neutral. The bags are 100% recyclable.
• Recycled, acid-free tissue paper is recyclable as well.
• Geami WrapPak, an extremely strong and shock-absorbent alternative for bubble wrap I use for shipping your home accessories. This wrap consists of 2 papers. The first is brown paper made of strong kraft packing paper, it is biodegradable & recyclable. Inside the brown paper sits tissue paper which is also made from recycled paper and is recyclable & biodegradable.
• Kraft tape which is 100% recyclable
• I try to reuse cardboard boxes I receive from suppliers and orders as much as possible on top of new cardboard boxes. This does mean that your order might arrive in a not so ‘pretty’ outer box, but what is the saying again? ‘Don’t judge a book by its cover’ 🙂 … I do have to note that at times I’m low on cardboard boxes or re-using is not possible, I will use new boxes. If you prefer to not receive your order in a reused box, please leave this in a note at checkout or drop me an email.
• Logo & packaging stamps are made from reclaimed imperfect wooden handles and furniture,… The ink is vegan and acid & VOC free.
• Logo stickers are made from 100% recycled face material and water-based, recycling-compatible acrylic with no volatile organic compounds. When applied, the stickers are 100% recyclable or biodegradable. The backing for the sticker sheets is made from siliconised kraft. It is worth noting that whilst possible, the silicone backing is a little tricky to recycle at household recycling sites. Silicone is inert and free of toxins and would be better off composted.
• Compostable postage labels made from cane fibre (bagasse). These are without silicone, completely recyclable, wood free and compostable.
• ‘Thank you’ cards are made from seeded paper. The paper is actually made from 100% recycled cotton and is packed full of bee-friendly flower seeds (sweet alyssum, poppy, baby’s breath & basil). The ink used to print on the seeded paper is water-based and free of the heavy metals cadmium, mercury, lead, and chromium that are of concern to the environment.

How do I sow the seeded paper?

Sowing the seeded paper is super easy!

• Recommended sowing time: Spring/Summer
• Soak the paper in water and tear into small pieces
• Place the pieces in a pot of compost and lightly sprinkle more compost on top
• Keep the soil and paper moist (but not soaking wet) in a warm and light environment
• Once your small plants have grown, place your pot outside or keep on a window that has lots of sun
• You can also sow the seeds directly into the soil of your garden following the same steps as described above but the weather needs to be warm for the seeds to germinate