FAQ

When will I receive my order?

  • Tea towels – Beeswax candles – Gift wrap – Gift tags – Raffia ribbon:

We keep a very small stock of these items available to ship within 1 – 2 days of receiving your order.

Stock of these is kept low to not overstock and are replenished & updated as needed. If any of the items you like is out of stock please get in touch and we’ll let you know when they’ll be available again.

  • Jesmonite home accessories

Our Jesmonite home accessories are made to order, with an average processing time of 10 days (although we do aim to get these out to you sooner). Once your order is ready to ship we’ll let you know.

For more information regarding delivery please see our Delivery & Returns page here


Which payment methods do you accept?

We accept Paypal, debit cards and credit cards.


How do I redeem my e-gift card?

You can redeem your e-gift card by clicking the ‘redeem’ button in the email you received or by entering your e-gift card number at checkout.

Can I use my e-gift card on everything in the shop?

Yes, you can use your e-gift card on all available products in the shop with the exception of e-gift cards.

Do I have to use the full amount of my e-gift card in a single transaction?

No, you can purchase products with a value less than on your e-gift card and use the remaining amount at a next purchase.

You can check your remaining card balance here

Can I return my e-gift card?

No, e-gift cards are non-refundable.

Can I exchange my e-gift card for cash?

No, e-gift cards can not be exchanged for cash in part or in full.


What is Jesmonite?

Jesmonite was invented in the UK in 1984 as a lightweight alternative to cast concrete and an eco-friendly and safe alternative to fibreglass. It is a type of eco-resin that can be used as a substitute for polyester GP resin because of its water-based and non-toxic properties. Jesmonite was originally adopted by architects and builders but has now also become a popular choice amongst designers and artists. There are various types of jesmonite, each giving a different type of finish. The Jesmonite we use is AC730.

Benefits of Jesmonite AC730 are:

  • Excellent strength and durability, with high impact resistance
  • Lighter than stone, glass-reinforced concrete and traditional sand and cement products.
  • Little waste material: it is very easy to rework ‘waste’ from the making or to turn experiments gone wrong into new items
  • Heat/fire resistant
  • Non-toxic
  • Solvent & VOC free
  • Water-based
  • Jesmonite pigments are equally non-toxic, solvent & VOC free

Is my Jesmonite piece waterproof?

All our Jesmonite pieces are sealed using a water-based sealer that protects against water, grease and staining. The sealer is also UV resistant so your pieces will not discolour over time.

How do I care for my Jesmonite pieces?

You can wipe your Jesmonite pieces with a soft damp cloth. In case of spillage we recommend cleaning immediately using a soft sponge, warm soapy water and wiping dry afterwards. We advise not to submerge or leave your Jesmonite pieces sitting in water. Please note that for high pigmented pieces, you might be left with stains on your cloth when wiping dry.

Jesmonite is not dishwasher safe and please do not use metal scourers, abrasive cleaners, detergents or acidic products.

Can I serve food on Jesmonite?

Although Jesmonite is non toxic, it has not been tested for food safety. For this reason we do not recommend eating / drinking directly out of your Jesmonite pieces.

Where are your Jesmonite pieces made?

They are made in our home studio based in Kent.


How do I care for my tea towels?

Although all out tea towels can be washed at 40°C max, we recommend washing at 30°C. Washing at the lowest possible temperature helps you to cut CO2 emissions, save energy and help the environment. Bonus, your tea towels will last longer!

Due to being cotton, some shrinkage might occur during the first wash.

Are your tea towels made from organic cotton?

Yes, all our tea towels are made from natural unbleached 100% organic cotton, this means produced without the use of pesticides, chemical fertilisers or other artificial chemicals. The fabrics are sourced directly from a mill in Pakistan who are BCI members and GOTS certified.

The Better Cotton Initiative (BCI) is a global not-for-profit organisation and the largest cotton sustainability programme in the world. BCI exists to make global cotton production better for the people who produce it, better for the environment it grows in and better for the sector’s future.

The Global Organic Textile Standard (GOTS) is the worldwide leading textile processing standard for organic fibres, including ecological and social criteria, backed up by independent certification of the entire textile supply chain. This includes the seeds used to harvest the cotton, the process of harvesting, the use of raw materials and so on, ensuring the products are manufactured responsibly every step of the way. This is done to provide a trustworthy and reliable product guarantee for the customer

Do your tea towels contain any harmful inks?

No, the company that prints and makes our tea towels conforms to the Oeko-tex standard 100, meaning every component of their textiles has been tested for harmful chemicals and that the article therefore is harmless for human health.

Where are your tea towels made?

Our tea towels are printed and made by a lovely company based in the country in Leek, Staffordshire.


Is all your packaging eco friendly?

Yes, all our packaging is either re-used, recycled, recyclable or biodegradable / compostable.

We absolutely use no plastic in our packaging and use recycled kraft paper where possible, or other non harmful materials.

Our packaging consists of the following:

  • Mailing bags made from sugar cane, these are the perfect sustainable alternative to standard polythene mailing bags. As it grows, sugar cane absorbs carbon gas from the air therefore taking it out of the atmosphere rather than emitting it, this offsets the carbon dioxide emitted through production and transport and makes these bags carbon neutral. The bags are 100% recyclable.
  • Recycled, acid free tissue paper which is recyclable as well.
  • Geami WrapPak, an extremely strong and shock-absorbent alternative for bubblewrap we use for shipping our home accessories. This wrap consists of 2 papers. The first is brown paper made of strong kraft packing paper, it is biodegradable & recyclable. Inside the brown paper sits tissue paper which is also made from recycled paper and is recyclable & biodegradable.
  • Kraft tape which is 100% recyclable
  • We re-use cardboard boxes we receive from our suppliers, orders, collect from friends & family instead of buying new cardboard boxes. This does mean that your order will come in a not so ‘pretty’ package, but what is the saying again? ‘Don’t judge a book by its cover’… We do have to note that at times we are low on cardboard boxes or re-using is not possible, we will of course use new boxes, but do try to minimise this. Our greeting cards are sent in new cardboard envelopes.
  • Our logo & packaging stamps are made from reclaimed imperfect wooden handles, furniture, … .The ink is vegan and  acid & VOC’s free.
  • Our logo stickers are made from 100% recycled face material and water based, recycling compatible acrylic with no volatile organic compounds. When applied, our stickers are 100% recyclable or biodegradable. The backing for the sticker sheets is made from a siliconised kraft. It is worth noting that whilst possible, the silicone backing is a little tricky to recycle at household recycling sites. Silicone is inert and free of toxins and would be better off composted.
  • Compostable postage labels made from cane fibre (bagasse). These are without silicone, completely recyclable, wood free and compostable.
  • For our belly bands and thank you cards we use seeded paper. The paper is actually made from 100% recycled cotton and is packed full of bee friendly flower seeds (sweet alyssum, poppy, baby’s breath & basil). The ink used to print on the seeded paper is water based and free of the heavy metals cadmium, mercury, lead, and chromium that are of concern in the environment.

How do I sow the seeded paper?

Sowing the seeded paper is super easy!

  • Recommended sowing time: Spring/Summer
  • Soak the paper in water and tear into small pieces
  • Place the pieces in a pot of compost and lightly sprinkle more compost on top
  • Keep the soil and paper moist (but not soaking wet) in a warm and light environment
  • Once your small plants have grown, place your pot outside or keep on a window that has lots of sun
  • You can also sow the seeds directly into the soil of your garden following the same steps as described above but the weather needs to be warm for the seeds to germinate

Do you take wholesale orders?

Yes, we do! To receive our catalogue please email [email protected]

We are also on Faire, if you prefer to place an order through them, you can do this here https://monoandlena.faire.com


Can I place a custom order?

We can offer custom Jesmonite home accessories. If you have seen a Jesmonite item in our shop and would like it in a different colour or finish you can email us at [email protected] or use the contact form here and we will happily discuss.

Similarly, we are always game for a challenge so if you would like us to create something special for you, we can definitely discuss this. Please email [email protected] or use the contact form here with as much information as possible about what you have in mind and we will get back to you with options.

Can I return a custom order?

Custom orders are non-returnable and non-refundable.